Refund Policy

1. Seller and payment processor

BossAI is a brand operated by Daxinglian Cross-Border E-Commerce Co., Ltd. unless a transaction identifies another responsible supplier. For transactions completed through Paddle, Paddle is the authorised reseller and Merchant of Record. Paddle processes the payment, applicable taxes, billing support, cancellations, and refunds under its Buyer Terms and Refund Policy. BossAI licenses the product and provides product support.

Any checkout page or order confirmation will identify the product, price, billing period, renewal terms, and the entity processing the transaction before payment is completed.

2. Applicable refund standard

Refund eligibility is determined by Paddle's Refund Policy and Buyer Terms, the terms presented at checkout, any additional written promise made by BossAI for the specific order, and mandatory consumer-protection law. Where these standards differ, any non-waivable legal right and any clearly stated higher level of protection will apply.

Except where applicable law, Paddle's policy, or an express order term requires otherwise, completed digital-product transactions may be non-refundable after delivery or substantial use.

2A. United States consumer protections

Nothing in this policy waives a non-waivable right under United States federal or state law. A statement that a digital transaction is normally non-refundable does not eliminate rights that may apply when software is not delivered, materially differs from its description, is defective, cannot be activated as promised, or is otherwise subject to a statutory remedy.

For automatically renewing subscriptions, cancellation must be available through the method shown at checkout and, where required, through an easy-to-use online method. Required renewal, trial-conversion, annual, or price-change notices will identify the product, charge amount and frequency, and cancellation method.

3. How to request a refund

For a Paddle transaction, use the receipt or subscription-management link in the transaction email, the billing portal shown for the order, or Paddle buyer support. You may also contact BossAI product support so that we can investigate delivery or technical issues and provide relevant order information to Paddle.

Product support: BossAI Support Center

Do not send card numbers, security codes, complete identity documents, API keys, or passwords by email.

4. Technical or delivery problems

If the purchased product is not delivered, cannot be activated, is materially different from its checkout description, or has a persistent technical defect that prevents normal use, contact BossAI promptly with the order email, product name, app version, operating system, and a redacted description of the problem.

We will make a reasonable effort to provide activation, replacement delivery, troubleshooting, or a correction. If the problem cannot be resolved, the refund request will be handled through Paddle in accordance with applicable law and Paddle's policy.

5. Subscriptions and renewal cancellation

A subscription may be cancelled through the Paddle buyer portal or the management link in the transaction email. Unless a refund or statutory withdrawal applies, cancellation normally prevents future renewal and access continues until the end of the paid billing period.

Any free-trial or introductory period shown at checkout must be cancelled before the stated charging date to avoid the first paid renewal.

6. Effect of a refund

When a refund is approved, the related software license, activation, subscription entitlement, update entitlement, or digital-product access may be suspended or revoked. Locally stored customer files remain under the customer's control, but continued use of refunded licensed software is not permitted.

7. Fraud, abuse, and chargebacks

Refunds may be declined where there is evidence of fraud, repeated refund abuse, unauthorised account sharing, licence circumvention, or other manipulative conduct, subject to mandatory law. We encourage customers to contact BossAI and Paddle before initiating a chargeback so that delivery and technical issues can be investigated.

8. Services outside Paddle checkout

Paddle checkout is intended for eligible software and digital-product transactions. Training, consulting, custom deployment, and other professional services are separately quoted and contracted. Their cancellation and refund terms are governed by the applicable proposal, statement of work, invoice, or written agreement rather than this policy unless the order expressly states otherwise.

9. Language and updates

The English version of this Refund Policy is the primary and legally binding version. Any Chinese translation is provided for convenience only. Mandatory law prevails where it does not permit this language rule.

We may update this policy for future transactions. The version presented or linked at the time of purchase governs that transaction, together with mandatory law and Paddle's applicable buyer terms.